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+## *Who* is the bug affecting?
+<!-- Ex. All supervisors, Sally Supervisor, Level 1 CCs -->
+
+## *What* is affected by this bug?
+<!-- Ex. supervision, sending messages, texter profiles -->
+
+## *When* does this occur?
+<!-- Ex. After ending a conversation, every night at 3pm, when I sign off -->
+
+## *Where* on the platform does it happen?
+<!-- Ex. In the a Supervisor chat box, on the conversation profile page, on the two-factor screen -->
+
+
+## *How* do we replicate the issue?
+<!-- Please be specific as possible. Use dashes (-) or numbers (1.) to create a list of steps -->
+
+
+## Expected behavior (i.e. solution)
+<!-- What should have happened? -->
+
+
+## Other Comments